Google removes 95,680 content pieces in July in India: Compliance report

In July, Google received 36,934 user complaints and removed 95,680 pieces of content as a result of those complaints, according to the internet giant’s monthly transparency reports released on Tuesday.

In July, Google removed 5,76,892 pieces of content as a consequence of automatic identification, in addition to user reports. These disclosures were issued as part of the company’s compliance with India’s new IT standards, which took effect on May 26.

Google announced on Tuesday that it received 36,934 complaints from individual users in India via specified procedures in July, with 95,680 removal actions as a result of user complaints—the greatest number so far.

As a result of user complaints, Google received 36,265 complaints in June and removed 83,613 pieces of content. In April, it eliminated 59,350 pieces of content, and in May, it erased 71,132 items.

“Some requests may allege infringement of intellectual property rights, while others claim violation of local laws prohibiting types of content on grounds such as defamation. When we receive complaints regarding content on our platforms, we assess them carefully,” Google said on Tuesday.

Copyright (94,862), trademark (807), court order (4), circumvention (3), counterfeit (1), explicit sexual material (1), impersonation (1), and other legal requests were all used to remove content (1).

According to Google, a single complaint can contain numerous things that could be related to the same or distinct pieces of content, and each unique URL in a complaint is treated as a separate “item” that must be removed.

Large digital platforms with more than 5 million users would be required to submit monthly compliance reports detailing the contents of complaints received and actions done as a result of the new IT guidelines.

In addition, the report must specify the number of specific communication connections or parts of the material that the intermediary has removed or denied access to as a result of any proactive monitoring undertaken with automated methods.

According to Google’s report, automated detection resulted in the removal of 5,76,892 pieces of content in July. In June, this figure was 5,26,866.

The company stated that it has included data where the sender or originator of the content is situated in India for data connected to automatic detection systems.

“In order to attribute a location to an individual sender or creator, we use data signals such as location of account creation, IP address at the time of video upload and user phone number, as available. Please note that senders or creators of content may attempt to evade detection through location-concealing mechanisms,” it said.

While Google is committed to exposing any illicit actors using industry-leading detection systems, it cautioned that reporting based on location attribution should be viewed as a directional estimate.

When it receives complaints about content on its platforms, the business says it investigates them thoroughly.

“There are many reasons we may not have removed content in response to a user complaint. For example, some requests may not be specific enough for us to know what the user wanted us to remove (for example, no URL is listed in the request), or the content has already been removed by the user when we process the complaint,” it explained.

A complaint may result in a removal action if the content violates Google’s Community Guidelines, content policies, or local legal requirements, while automated detection processes result in a removal action if content violates Google’s Community Guidelines or content policies, according to the company.

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